Frequently Asked Questions

From Minnit Wiki
Revision as of 04:58, 13 January 2021 by Admin (talk | contribs) (What do faded messages mean?)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search

Minnit Basics

What is Minnit?

Minnit is a lightweight fast chat client that just works. It is built on a strong framework that allows it to be used across almost all devices. No additional application needed for smartphone users to download. See below for what browsers are supported.

Minnit was built with strong moderation tools in mind. Chat owners are able to change max mod/admin ban time, what rank can send URLs, amongst other options.

Is account registration required?

No, but guests have certain restrictions. Guests can't start a direct message conversation with users on other chats, use their friends list, or create chats. Guest accounts also can't be used if you switch devices. So why wait? Register now.

How can I suggest new features?

Suggestions can be posted on the Suggestions board on the Minnit forum. Note that posting on the forum requires registration, and your forum account is separate from your Minnit account.

What browsers are supported?

We support all major browsers.

The following mobile OSs are supported: Android 4.1+, iOS 8.4+.

The following browsers are supported: Firefox, Chrome, IE 11+, Edge, Safari.

Older browsers may still provide limited functionality, however elements of the chat may appear broken or out of place.

If you notice any issues on browsers we support, please open a ticket and let us know.

What languages are supported?

Minnit currently offers complete or partial support for English, Spanish, Romanian, Dutch, Italian, Portuguese, Serbian, Thai, and Persian. If you'd like to help translate Minnit into your language, or submit translation corrections, please click here.

Minnit Accounts

How do I create an account?

To create an account, visit the registration page. This page can also be accessed by clicking your name in any Minnit chat and then clicking the "Register" button.

How do I change my account's email?

Your email can be changed on the account settings page, which can be accessed by clicking your name and then "Account Settings."

How do I change my username?

Your account username can be changed on the account settings page, which can be accessed by clicking your name and then "Account Settings." You may only change your username once per 90 days, unless you are only changing the case of the username. Note that your nickname, which is displayed in chats, can be changed anytime by clicking on it, and is separate from your account username.

How do I change my avatar/profile picture?

Click on your name in a chat and click on "Change Photo" and you'll be able to upload an avatar.

How do I keep my account secure?

We suggest using a strong unique account password and enabling 2 factor authentication. Click here to enable 2 factor authentication.

Alternatively, if you have a verified email under your account you can activate account protection.

I forgot my password. How do I regain access to my account?

Click here to reset the password for your account. If you no longer have access to your account's email, you can open a ticket in the "Lost Access to Account" help topic and ask for assistance.

I need 2 factor authentication turned off for my account.

If you've switched phones or otherwise cannot generate auth codes for your account, click here to contact us about this issue to get 2FA turned off for your account. Note: You will have to answer security questions to prove this is your account.

How do I customize my profile?

Click here to view your profile, or click "View Profile" after clicking on your name in any Minnit chat. Then, click the pencil icon located below your name on your profile to customize it.

How do I add and find my friends?

To add a user as a friend, click on their name, then select "Add Friend" on the user dialogue. To view a list of your friends, click the plus sign (+) on the left side of any chat. Select an online friend from this list to send them a direct message, view which chat they're currently on, and more.

Minnit Chats

How do I create a chat?

First, you'll need to be registered. If you don't have an account you can create one here. Once you're registered, click here to create a new chat.

How do I customize my chat?

Click the "Edit Your Chat" button just above your chat to access its customization page. See the Chat Customization page for a complete list of settings available.

How do I moderate my chat?

As the creator of a chat, you can establish its rules and ban users who refuse to follow them, or kick them if you wish to give a warning. You can also promote trusted users to be moderators and managers, so they can moderate for you. See the Chat Moderation page for more details.

How can I embed my chat?

Click here and enter your chat name to get options for embedding your chat on an external website.

How do I automatically set names for users?

You can automatically set nicknames for users by using the nickname parameter in the embed URL.

Example embed code:

<iframe src="https://minnit.chat/test?embed&nickname=John" style="border:none;width:90%;height:500px;" allowTransparency="true"></iframe>

With the above embed code, the user's nickname will automatically be set to John.

Nicknames passed via this parameter must be URL encoded, so if you want to add a space within the name it must be replaced with %20. For example to set the name "John Smith", you would use &nickname=John%20Smith.

Note: This only applies to users who have not used the chat before. Users who have used the chat previously will continue to retain their existing nickname.

How do I turn off the system message showing "You are using Minnit as a Guest" and terms of service message that shows to new users?

Chats on the Basic plan and higher can turn this off via the branding option on the chat settings page.

How do I set the default language for my chat?

Languages are automatically detected based on system preferences. This is not a perfect method and sometimes the chat may still default to English.

If you are embedding your chat, you can specify the language as a parameter in the URL.

To do this, go to https://minnit.chat/embed, select your chat, click on "Get HTML code" and change "Auto-Detect Language for User's Browser (Recommended)" to the language that you want.

You can now use the new embed code that is generated above when embedding your chat.

When the chat loads for new users who have not used the chat before, their language will automatically be set to the language you've selected.

How do I clear my chat's messages?

You can easily clear your chat's messages by clicking on the menu icon minnit-menu-button.jpg above the text box in the chat and selecting "Clear Messages". You can also use the /clear command in the chat.

How can I get disable usernames such as @guest12345678?

This can be disabled on the Community plan and higher via the "Disable Functions" option on the chat settings page.

How can I get more simultaneous users, multiple chats on the same plan or other custom features?

Contact us here to speak with a sales representative, who will work with you and discuss a solution that perfectly fits your needs. Pricing may vary.

What do faded messages mean?

When you send a message, it appears to be faded (usually very briefly) until the server receives it. If messages you send continue to be faded, it means that your messages are not being received by the server.

This could happen because:

  • You have a spotty internet connection
  • We have server downtime (maintenance or we may be under heavy load)
  • You were disconnected from the chat

If you are having constant issues sending messages, please contact us.