Filter sensitivity

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What should I use?

Generally, if you have specific words or phrases you should not encounter any false positives and you can use a high sensitivity. e.g. "help me" is more specific than "help" and would result in less false positives as it would only match users asking for help.

If your words or phrases are common, you may want to consider using low or medium.

How it works

Sensitivity can either be set to low, medium or high. See below for details on how each of these options work.

Low

A low sensitivity means that the message must match the trigger exactly.

Trigger Message Sensitivity Match
help help Low YES
help help me Low NO
help help  Low NO

Note: The trigger is "help" (no spaces). In the last row, the message is "help " (help with a space after), so there is no match because the message does not exactly match.

Medium

A medium sensitivity means that it will result in a match if the message exactly matches the trigger, or if the message contains the word or phrase separately (i.e. not inside of another word).

Trigger Message Sensitivity Match
help i need help Medium YES
help help Medium YES
help I am helping this user. Medium NO

High

A high sensitivity means that it will result in a match if the trigger is contained anywhere within the message.

Trigger Message Sensitivity Match
help i need help High YES
help help High YES
help I am helping this user. High YES
help hel me High NO